A few years ago, I created a monster.com account when I was job hunting and signed up for some of the email newsletters. Even after I found a job, I remained subscribed to the newsletters because I’d still read them. A few months ago, I started cleaning up my email inbox and unsubscribed from a lot of different newsletters from different places, including the monster newsletters.
Well, monster persistently continues to spam me with this one newsletter that I’ve unsubscribed from multiple times in the past few weeks. When I voiced a complaint to customer service, the representative refused to help me unless I provided them with my personal home address and phone number for “security reasons”. I refused since I saw no reason I would need to provide them with this information so that they would stop spamming my email address. Plus, the address and phone number in my account was very outdated since I’ve moved since then, so why would they need my current home address and phone number to verify anything? I asked to be referred to a manager, and the last email I received over a week ago was that a supervisor would be contacting me. It never happened.
So of course, right on schedule as of today, I get spammed the unwanted monster newsletter. I immediately went into monster and completely canceled my monster account and filled out their little survey as to why I was canceling. We’ll see if this spam continues. In any case, I am not happy at all with monster.com customer service. I suppose this is another example of “you get what you pay for.”
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